Terms and Conditions

Introduction

Welcome to Healthylicious! These Terms and Conditions outline the rules and regulations for the use of  Healthylicious's website, products, and services. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Healthylicious's website or services if you do not agree to all the Terms and Conditions stated on this page

General Terms

Meals are intended for the next day or should be consumed on the same day they are delivered

The driver' s waiting time at the agreed delivery location is 10 minutes from the time of arrival. If the customer does not respond to the call, the meals will be stored at the nearest Healthylicious branch

Clients must pay in full 3 business days before the desired start date (new or renewal). Otherwise, delivery will not proceed

Customers may cancel within the first 5 days of the meal plan. The unused balance will be refunded, minus a 200 AED cancellation fee. No refunds after the 7th day.

Refunds are processed using the original payment method and take 5–15 working days

Each confirmed and paid referral earns a free snack on the client's next renewed plan

Corporate discounts apply only under a formal agreement with Healthylicious

Allergen Policy

Healthylicious accommodates allergen and dislike requests to the best of its ability

However, our kitchen is not a certified allergen-free facility. Cross-contamination, while minimized, may occur

We do not accommodate high-risk or life-threatening medical allergies (e.g., severe nut or shellfish allergies)

Customers with serious medical conditions must consult their doctor before subscribing and understand they assume full responsibility for their dietary choices

Healthylicious is not liable for any allergic reactions due to shared kitchen environments or unintentional traces

Refund & Cancellation Policy

Refunds are only eligible within the first 5 days of service, covering only the unused days

A 200 AED cancellation fee will be deducted from the refund amount

No refunds will be processed after day 7 of the subscription

Refunds will be made through the original method of payment

Refund requests must be initiated via official Healthylicious customer service channels

The cost of the bag will be deducted from the refunded amount

Delivery Policy

All deliveries will be made in thermal cooler bags. A refundable deposit of 150 AED is required for the cooler bags. This will be refunded at the end of the subscription upon the return of all bags in good condition to ensure consistency with Clause No. 6 related to the Refund and Cancellation Policy

Deliveries will be placed at the client's doorstep during the agreed delivery time window. Clients must leave the empty cooler bag at the doorstep for collection during the next delivery

There is no delivery on Saturdays. Friday delivery will include two meal sets to cover Friday and Saturday

Delivery changes must be requested at least 3 business days in advance

Unattended bags are the customer’s responsibility; Healthylicious is not liable for loss, theft, or spoilage

Failed deliveries due to customer absence will be counted as delivered

Healthylicious delivers to most UAE cities but excludes some remote or out-of-town areas

Clients are responsible for storing all meals in a refrigerator at below 5°C and heating meals for at least 2 minutes in a microwave before consumption

Please note that the bag is considered an integral part of the subscription. In the event that the client cancels the subscription Kindly ensure this policy is applied when processing any refund requests

Limitation of Liability

Healthylicious is not liable for indirect or consequential damages

Healthylicious is not liable for outcomes related to customer’s dietary choices or health conditions

Healthylicious is not liable for loss or damage to unattended deliveries

Privacy Policy

By accessing or using our services, you agree to be bound by these Terms and Conditions and all other policies posted on our site

Healthylicious reserves the right to change or modify these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms

Any updates to terms will be communicated through the website, and continued use of services after updates constitutes acceptance

General Privacy Policy

Healthylicious values your privacy and is committed to protecting your personal information. For more details, please review our Privacy Policy, which is incorporated into these Terms and Conditions

Use of the Website

Customers must be 18+ or have guardian consent

Use the website for lawful purposes only

Healthylicious reserves the right to refuse service or terminate accounts for misuse

Healthylicious does not guarantee the website will be error-free or uninterrupted

Products and Services

Meal plans are valid for 90 days from the first delivery

Meal selection and dislikes are customizable within the plan range; customizations beyond this may incur extra fees

Subscription changes (upgrades, downgrades) must be settled within 3 business days

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates

Health Disclaimer

Customers should consult a physician before starting any diet plan

Healthylicious does not offer medical advice or diagnose conditions

Subscribing to Healthylicious is at the customer’s own risk

Contact Information

For questions or disputes, please contact Healthylicious Customer Service via our website or official WhatsApp +971526801385 /email. info@healthylicious-me.com

Binding Agreement

These Terms and Conditions govern the use of the Healthylicious Portal Co LLC (“Healthylicious”) website and media pages, as well as the sale and purchase of Healthylicious meal delivery plans.

By placing an order for any of our meal plans or using the Healthylicious website (www.healthylicious.ae), you agree to be legally bound by and comply with these Terms and Conditions, as if you and Healthylicious had executed a formal agreement.

We reserve the right to modify, amend, append, or remove sections of these Terms and Conditions at any time. Continued use of the website after changes indicates your acceptance of those changes.

By accepting these Terms and Conditions, you also consent to receive our newsletters and special offers. You may unsubscribe at any time. Healthylicious takes your privacy seriously and will never share your information with third parties.

About Your Order

Healthylicious operates as a meal plan service.

  • All orders are considered approved once payment is successful unless otherwise requested.
  • Approved orders are delivered daily to the address provided.
  • Specific deadlines and cut-off times apply.

Deadline & Cut-off Time (Starting Dates, Menu Selection & Stop)

  • Meal plan purchases are subject to a Thursday 12:00 PM cut-off time.
  • Purchases made before this cut-off start the following Monday.
  • Purchases made after the cut-off start on Tuesday.
  • Menu selections must be submitted by Thursday 12:00 PM, otherwise Healthylicious will select meals randomly.
  • Order pauses must be requested at least 3 days in advance via the user portal, by email at cs@healthylicious-me.com, or by phone at +971 52 680 1385.

Delivery

  • We follow a strict Do Not Disturb policy.
  • Meals are delivered in sealed, insulated cooler bags.
  • Healthylicious is not responsible for stolen products after delivery.
  • Clients must return cooler bags; failure to do so may result in deductions equivalent to replacement costs.

Food Allergens Notice

Our meals may contain or come into contact with:

  • Milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat.

We take precautions but cannot guarantee no cross-contamination. If you have moderate to severe allergies, we do not recommend using Healthylicious.

For allergy concerns, contact:

📧 cs@healthylicious-me.com | 📞 +971 52 680 1385

Not Medical Advice

  • The information on the Website is not medical advice and is not a substitute for professional treatment.
  • Always consult your physician or dietitian before starting any diet or nutrition plan.
  • Healthylicious content should not replace professional guidance.

Website Terms of Use

  • You agree to provide accurate, truthful registration information.
  • Failure to do so may result in suspension or termination of your account.
  • You cannot register multiple accounts, impersonate others, or create false identities.
  • Healthylicious may reject or terminate memberships due to medical conditions or policy violations.
  • All Website content is intended for informational purposes only.

Parental or Guardian Permission

You must be at least 18 years old to purchase or enter into a contract with Healthylicious.

Communications

By using the website or subscribing, you consent to receive communications electronically, including legal notices, via:

  • Email
  • Website postings

These fulfill any legal requirement for written communications.

Limited License for Personal Use

  • Healthylicious grants you a limited, non-exclusive license to access and use the Website for personal, non-commercial purposes.
  • You may not reproduce, resell, or commercially exploit content without written consent.
  • Content is protected by copyright and proprietary rights.

Restrictions on Modification and Commercial Use

  • You may not modify, distribute, sell, or create derivative works of Website content.
  • Framing techniques, hidden text, or unauthorized use of trademarks/logos is prohibited.
  • You may create a limited hyperlink to the homepage, provided it does not misrepresent Healthylicious.

Your Account

You are responsible for maintaining the confidentiality of your account and password.

You agree to:

  • Maintain necessary equipment for access.
  • Safeguard user ID, password, and personal information.
  • Notify Healthylicious immediately of unauthorized use.
  • Take responsibility for charges from your account.
  • Keep your personal details up to date.

Membership accounts are non-transferable.

Contacting Healthylicious

  • 📧 Email: cs@healthylicious-me.com
  • 📞 Phone & WhatsApp: +971 52 680 1385
  • Customer Service Hours: Monday – Friday, 8:00 AM – 5:00 PM

Disclaimer of Warranties

  • Use of the Website is at your own risk.
  • Healthylicious does not guarantee uninterrupted or error-free operation.
  • The Website and its content are provided “as is” without warranties of any kind.
  • Healthylicious disclaims implied warranties including merchantability and fitness for purpose.

Limitation of Liability

  • Healthylicious is not liable for indirect, incidental, or consequential damages, including lost profits.
  • Your sole remedy is to discontinue using the Website.
  • Liability is limited to the price paid for the product or service at issue.

Online Conduct

  • You are responsible for all content (“Postings”) you submit to the Website or social media.
  • Healthylicious is not responsible for the accuracy or quality of user Postings.
  • You may encounter content you find offensive; we are not liable for such material.

Links to Other Sites

  • Healthylicious is not responsible for third-party sites linked on the Website.
  • We do not guarantee their accuracy, legality, or safety.
  • Use third-party sites at your own risk.

Indemnity

You agree to indemnify Healthylicious against claims, liabilities, and legal fees arising from your violation of these Terms and Conditions.

Applicable Law

  • These Terms are governed by the laws of the United Arab Emirates.
  • Healthylicious reserves the right to update the Website and these Terms at any time.

Copyrights

Copyright © Healthylicious (Healthylicious and www.healthylicious.ae). All rights reserved.

  • All Website materials, including text, graphics, logos, images, audio, video, and software, are copyrighted.
  • Unauthorized use is prohibited and may result in civil or criminal action.